Privacy policy
Last updated: October 18, 2026.
This is an English translation of the French version; in case of discrepancy, the French version prevails.
kicall is an artificial intelligence phone agent that answers calls on behalf of businesses. This page explains what data we process, why, for how long, and how to exercise your rights.
Who is responsible
Alexandre Larzillière, sole proprietorship (French micro-entreprise), SIREN 911 603 116, 3B Impasse Barnabé, 34000 Montpellier (“kicall”, “we”). Contact: contact@kicall.app.
We have two different roles depending on the data:
- For our clients and prospects (accounts, business profile, payment, demo requests), kicall is the controller.
- For people who call one of our clients, kicall acts as a processor: we process their information solely on behalf of the business being called, which is the controller. To exercise your rights regarding a call, contact that business first; we help it respond to you.
The data and how it is used
| Data | Why | Legal basis |
|---|---|---|
| Account: name, email, password (encrypted) | Access to your account | Performance of the contract |
| Business profile: activity, area, opening hours, information for the agent, chosen voice | Running your agent | Performance of the contract |
| Number file: company name, SIREN, representative, address, proof of business registration | Obtaining your number from the carrier | Carrier's legal obligation, performance of the contract |
| Payment: card (stored by Stripe, never by kicall), invoices | Billing the subscription | Performance of the contract, accounting obligation |
| Calls: transcript, caller's answers (name, phone, address, request), appointments | Handling the caller's request for the business being called | On behalf of the business being called |
| Demo request: name, email, business, website | Presenting kicall to you | Pre-contractual measures, legitimate interest |
We do not sell any data and do not use it for advertising. kicall does not use conversations to train artificial intelligence models.
The agent is an artificial intelligence
The agent states at the start of the call that it is a virtual assistant. The conversation is transcribed to handle the request; the caller's voice is not recorded.
How long
- Conversations at our voice provider: 30 days, transcript only.
- Answers given during test calls: 30 days.
- Appointments booked by the agent: 12 months after the appointment date.
- Account, profile and proof of business registration: for the duration of the subscription, then deleted when the account is closed.
- Invoices: 10 years (accounting obligation).
- Demo requests not followed up: 3 years after the last contact.
Who has access
The data is accessible to kicall and, for calls, to the business being called. We use these providers, bound by data protection agreements:
| Provider | Role | Location |
|---|---|---|
| Supabase | Database, files and login | Ireland (EU) |
| Vercel | Hosting of the website and servers | Servers in Dublin (EU), company in the United States |
| ElevenLabs | Agent voice and conversation, call transcription | United States |
| OpenAI | Preparing call scenarios from the business profile | United States |
| Twilio | Phone numbers and the file required by the carrier | United States |
| Stripe | Payment and billing | Ireland (EU) and United States |
| Resend | Sending emails (login, notifications) | United States |
| Zoom, Google Calendar | Demo appointments with kicall | United States |
Transfers outside the European Union are governed by the European Commission's standard contractual clauses or by the EU–US Data Privacy Framework.
Security
Encrypted connections, restricted access, proof documents in private storage readable only by our servers, payments processed by Stripe without kicall ever seeing your card.
Cookies
We only use the cookies needed to log in to your account. No audience measurement or advertising cookies.
Your rights
You can access your data, rectify it, erase it, restrict its use, object to it and obtain a copy of it (portability). Write to us at contact@kicall.app: we reply within one month. If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority (cnil.fr).
Changes
We will notify you by email of any significant change to this policy.