Terms of Service

Version of October 18, 2026. These terms apply to the use of the kicall service, published by Alexandre Larzillière, sole proprietorship (French micro-entreprise), SIREN 911 603 116, 3B Impasse Barnabé, 34000 Montpellier (“kicall”).

This is an English translation of the French version; in case of discrepancy, the French version prevails.

1. The service

kicall provides an artificial intelligence phone agent that answers calls on behalf of the client business (“the Client”): greeting, questions, taking down information, appointments in a calendar, call transfer, sending summaries. The Client sets up its agent from its account: business profile, call scenarios, opening hours, voice.

The service is reserved for professionals acting for the purposes of their business. The consumer right of withdrawal therefore does not apply.

2. Trial and going live

Before any subscription, the Client can set up its agent and try it with test calls, within the limit of the free test time offered. The Client undertakes to test its agent before putting it live and to check that its answers are satisfactory.

3. Plans and prices

Prices exclude any applicable taxes (VAT not applicable, article 293 B of the French General Tax Code). Beyond the simultaneous calls included in the plan, callers wait on the line until a slot becomes available.

4. Payment

The subscription is paid monthly, in advance, by card, through our payment provider Stripe. Minutes beyond the plan allowance are billed on the following invoice.

Phone agent: at sign-up, the card is only saved. The first charge is made on the day the number goes live, then every month on the same date. If the number cannot be put into service, nothing is charged.

Website-only agent: the first charge is made at sign-up.

If a payment fails, kicall may suspend the service after a reminder that has remained unanswered for 15 days.

5. Term and termination

The subscription has no minimum commitment and renews every month. The Client may cancel it at any time from its account or by email; cancellation takes effect at the end of the current month, with no refund for the period already started. The Client may change plans at any time; the difference is calculated pro rata.

kicall may terminate the subscription in the event of a serious breach of these terms by the Client, in particular unlawful use of the service, after a formal notice that has remained without effect for 15 days, or immediately in an emergency.

6. Phone number

For a phone agent, kicall obtains a number from its carrier. French regulations require the carrier to identify the business using each number: the Client provides accurate information and proof of business registration. The number is made available to the Client for the duration of the subscription; it is not transferred to the Client, and it is released at the end of the subscription. The Client may forward its calls to this number from its usual line; any forwarding charges billed by its own carrier remain the Client's responsibility.

7. Client obligations

• The Client is responsible for the content it enters (profile, scenarios, phrases, prices, opening hours) and for the commitments made in its name on that basis to its own customers.
• It provides accurate information and keeps it up to date.
• It uses the service lawfully: no unsolicited marketing calls, no misleading or unlawful content, no use contrary to the rights of callers.
• It is responsible for the processing of its callers' data and, where applicable, informs them in its own privacy policy (see the annex).
• It keeps its login credentials confidential.

8. Artificial intelligence

The agent relies on artificial intelligence models. It may make mistakes, misunderstand a caller or phrase an answer imperfectly. kicall configures it to stick to the Client's information and to make no commitment beyond it, but cannot guarantee that it will be error-free. The agent always tells callers that it is a virtual assistant; this statement cannot be removed.

9. Availability

kicall uses reasonable means to keep the service available at all times, without being able to guarantee it: maintenance or an outage at a provider (telephony, voice, hosting) or on a network may interrupt it. kicall informs the Client of planned interruptions.

10. Liability

kicall is bound by an obligation of means (a best-efforts obligation, not an obligation to achieve a specific result). Its liability may only be incurred for a proven fault, and only for direct damage. It does not cover indirect damage (loss of revenue, customers or opportunity), nor the consequences of the content entered by the Client.

kicall's total liability is limited to the amounts paid by the Client during the 12 months preceding the event giving rise to liability. These limits do not apply in the event of gross negligence or wilful misconduct.

11. Personal data

The processing of the Client's data is described in the privacy policy. For callers' data, kicall acts as the Client's processor, in accordance with the annex below.

12. Intellectual property

The kicall software remains the property of kicall; the Client has a right to use it during the subscription. The Client remains the owner of its content and authorizes kicall to use it to operate its agent.

13. Changes to these terms

kicall may change these terms. The Client is notified by email at least 30 days before a significant change takes effect and may cancel free of charge before that date.

14. Governing law

These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution; failing that, the courts having jurisdiction over kicall's registered place of business shall have exclusive jurisdiction. Contact: contact@kicall.app.

Annex: data processing on behalf of the Client

This annex constitutes the data processing agreement required by article 28 of the General Data Protection Regulation (GDPR).

Subject matter and duration

kicall processes, on behalf of the Client, the data of people who call the Client (or who use its agent on its website), in order to answer their calls and handle their requests, for the duration of the subscription.

Data and data subjects

• Data subjects: the Client's callers.
• Data: voice during the call (not recorded), transcript, phone number, and the answers requested by the Client's scenarios (name, address, email, request, appointment…).
• The Client does not configure its agent to collect sensitive data (health, opinions, etc.) unless necessary and under its own responsibility.

kicall's commitments

• Process the data only on the Client's instructions, given through its settings.
• Ensure the confidentiality of the data and the security of the processing.
• Use the sub-processors listed in the privacy policy, bound by equivalent obligations. The Client authorizes these sub-processors; it is notified of any addition or replacement and may object by cancelling its subscription.
• Help the Client respond to requests from its callers exercising their rights.
• Notify the Client of any personal data breach affecting it without undue delay, and no later than 48 hours after becoming aware of it.
• Retain the data for the periods set out in the privacy policy, and delete it at the end of the subscription, unless retention is required by law.
• Provide the Client with the information needed to demonstrate compliance with these obligations.

Client's commitments

• Have a legal basis for the processing it entrusts to kicall.
• Inform its callers of the processing of their data, in particular in its privacy policy.
• Ask the agent only for the data needed to handle their requests.